Case Study: Intermountain Heart Center achieves faster patient and referral communication with OhMD

Intermountain Heart Center cuts referral communication from days to minutes with OhMD

Intermountain Heart Center, a cardiology practice, faced significant delays in patient communication and provider referrals due to their slow and inefficient EMR-based messaging system. This led to anxious patients and a lack of key context for follow-up visits. To address this challenge, the practice adopted the texting and colleague chat tools from the vendor OhMD.

OhMD implemented its platform to serve as the primary channel for both patient communication and provider coordination. The solution replaced scattered faxes and EMR messages with a single, unified dashboard for all communications. The results were dramatic, with referral updates that previously took days being reduced to minutes. This faster communication improved care coordination, helped patients avoid unnecessary office visits, and contributed to high patient satisfaction for the practice.

Intermountain Heart Center