Case Study: Integrated Spine & Joint Institute cuts call time by 66% and adds up to $120K in revenue with OhMD

Integrated Spine & Joint Institute cuts phone call time by 66% and adds $120K with OhMD

Integrated Spine & Joint Institute, a pain management practice, was struggling with long patient intake calls and a broken appointment confirmation process. These issues were causing significant revenue loss from no-shows and inefficient use of staff time. To address this, they implemented OhMD's HIPAA compliant two-way texting platform.

By using OhMD to send text confirmations and digitize intake forms, the practice slashed phone call time by 66% and increased its appointment confirmation rate to 90%. This solution drastically reduced no-shows, added up to $120,000 in annual revenue, and allowed the practice to operate at a much higher capacity.

Integrated Spine & Joint Institute