Case Study: Integrated Spine & Joint Institute slashes intake call time by 66% and boosts appointment confirmations to 90% with OhMD

How ISJI cut phone call time by 66% using OhMD to confirm appointments by text

Integrated Spine & Joint Institute (ISJI), led by Urooj Yunus Ansari and Dr. Amer Ansari, faced high phone call volume, long patient intake calls (15–20 minutes), low appointment confirmation rates and 20–35% no-shows on procedure days—costing the practice roughly $800–$1,200 per procedure day. To address this, ISJI began using OhMD’s HIPAA-compliant texting in September 2020 to streamline patient communication.

By implementing OhMD’s two-way texting and digitized intake forms for confirmations and rescheduling, ISJI cut intake phone time to about 5 minutes (a 66% reduction), increased appointment confirmations by 67%, and saw confirmations via text reach 90%. OhMD helped ISJI drastically reduce no-shows on procedure days, fill nearly all surgical slots, and improve both patient experience and revenue.

Integrated Spine & Joint Institute

Urooj Ansari

Co-Founder