Case Study: Farmington Family Practice cuts call volume by 50% with OhMD Call-to-Text

Farmington Family Practice cuts inbound call volume by 50% with OhMD

Farmington Family Practice, a busy family medical practice, faced a challenge with overwhelming inbound call volume that was hurting the patient experience. Patients endured long hold times and frustrating phone tag. To address this, the practice turned to vendor OhMD and implemented its Call-to-Text tool.

OhMD's solution routed non-urgent calls to text, allowing staff to respond asynchronously. This implementation reduced the practice's inbound call volume by 50% and turned multi-minute phone calls into responses delivered in under 50 seconds. The tool accounted for 12,600 calls in a four-month period, fundamentally changing how the practice handled patient communication and freeing up significant staff time.

Farmington Family Practice