Case Study: Family Practice Associates of Lexington cuts call volume by 22% with OhMD

Family Practice Associates of Lexington cuts weekly call volume by 22% with OhMD

Family Practice Associates of Lexington (FPA), a high-volume medical practice, was struggling with constant phone tag and inefficient paper processes. Their support staff was overwhelmed by repeated, often unanswered calls and the need for patients to make in-person trips to sign forms. To address this, they implemented OhMD's HIPAA compliant texting platform.

By using OhMD's two-way texting, video visit links, and digital eForms, FPA streamlined patient communication. The solution delivered significant results, including a 22% reduction in weekly call volume and the near-complete elimination of daily in-person form-signing trips. This allowed FPA's staff to close the loop with patients more reliably and efficiently.

Family Practice Associates of Lexington