Case Study: Dermatology Associates of Western Connecticut reduces refill resolution time with OhMD

Dermatology Associates of Western Connecticut cuts refill resolution time by 67% with OhMD

Dermatology Associates of Western Connecticut faced a challenge with inefficient prescription refill requests that arrived through multiple channels like voicemails, portal messages, and phone calls. These requests required manual transcription and often got buried, delaying urgent cases. To address this, they implemented OhMD's AI-powered communication platform to automate and streamline their refill intake process.

The solution from OhMD allowed patients to submit refill requests via text or voice at any time. OhMD AI automatically collected all necessary details like medication, pharmacy, and insurance information before routing requests appropriately. This implementation led to significant results: the practice saw a 67% reduction in time to resolution for refill cases and a 31% reduction in nurse-line voicemails within the first 60 days. Overall, OhMD helped the practice achieve a 68% reduction in staff-handled calls.

Dermatology Associates of Western Connecticut