Case Study: Dermatology Associates of Western Connecticut achieves 67% faster clinical message resolution with OhMD AI

Dermatology Associates of Western Connecticut cuts clinical message resolution time by 67% with OhMD

Dermatology Associates of Western Connecticut (DAWC) was facing significant bottlenecks in its clinical communication workflows. High volumes of medication questions and refill requests were managed through a inefficient system of nurse-line calls and voicemails, which created delays, rework, and a heavy administrative load for staff. This voicemail-driven process slowed down clinical care and increased clinical risk.

The practice implemented OhMD's AI assistant, Nia, to handle intake and routing for its highest volume communication workflows. OhMD's solution replaced the fragmented voicemail system with AI-powered intake and a unified inbox. This resulted in a 67% reduction in clinical message resolution time and recovered 650 nursing hours annually, dramatically improving efficiency and patient communication without adding additional staff.

Dermatology Associates of Western Connecticut (dawc)