Case Study: Champlain Spine & Pain Management boosts its Google rating with OhMD

Champlain Spine & Pain Management boosts Google rating from 3.9 to 4.5 with OhMD

Champlain Spine & Pain Management faced a challenge in building its online reputation, as its process for requesting Google reviews was confusing for patients and difficult for staff to manage. The practice needed a more effective way to collect patient feedback and turned to OhMD for its patient communication platform.

Using OhMD's two-way texting, the staff created a saved message with a direct link to request reviews after positive patient interactions. This solution allowed Champlain Spine & Pain Management to boost its average Google rating from 3.9 to 4.5 stars and increase its total number of reviews from 50 to 155, with 48 new reviews received in a single week.

Champlain Spine & Pain Management