Case Study: Central Mass Podiatry achieves 20% fewer calls and 50% shorter call times with OhMD

Central Mass Podiatry - Customer Case Study

Central Mass Podiatry, a two‑location podiatry group in Worcester and Westborough, Massachusetts, was spending more than five hours a day on the phone as marketing efforts grew and patient call volume surged. An OhMD customer since 2020, they looked for a way to reduce call burden without hiring additional staff and implemented OhMD’s Virtual Phone Assistant (VPA) and Visual Voicemail.

OhMD’s VPA and Visual Voicemail transcribe voicemails into the patient chat, send automatic texts when callers hang up, and let staff follow up by text or one‑click call back—streamlining workflow across both locations. The practice cut average call length by 50% and reduced overall phone volume nearly 20%; VPA‑assisted calls increased 25% and voicemails routed into text conversations rose 610% in two months, enabling Central Mass Podiatry to handle more inquiries faster and avoid new hires.

Central Mass Podiatry

Amber Jensen

Practice Manager