Case Study: Cardiovascular Consultants achieves 280% higher patient payment collections with OhMD

Cardiovascular Consultants cuts self-pay write-offs by 65% with OhMD

Cardiovascular Consultants, a 20-physician heart practice in Phoenix, faced a significant challenge in collecting overdue self-pay balances from patients. Their process relied on making over 2,000 calls and sending regular mail annually, which was inefficient and resulted in frequent phone tag. The practice was on the verge of hiring four additional staff members just to manage the high call volume and chase payments.

The practice implemented text-based communication using OhMD. This solution allowed staff to send payment links directly to patients' phones, enabling them to pay instantly without needing to log into a portal. In the first month alone, they sent 1,800 text messages. This approach led to a 280% increase in self-pay payment collections and a 65% reduction in write-offs for Cardiovascular Consultants, all without adding any new staff.

Cardiovascular Consultants