Case Study: Cadena Family Practice saves 1–2 hours a day and boosts patient satisfaction with OhMD

Cadena Family Practice saves 1–2 hours a day with OhMD

Cadena Family Practice, a Texas-based family medicine practice, was struggling with an overwhelming volume of phone calls and voicemails. This constant demand was slowing down staff productivity and negatively impacting patient care. To address this challenge, the practice adopted the patient communication platform from OhMD.

By implementing OhMD's two-way texting, broadcast reminders, eForms, and one-click video visits, the practice revolutionized its patient communication. The solution from OhMD saved the front desk staff 1-2 hours per day and saved nursing staff an additional 2 hours daily on refill and results calls. Furthermore, the practice was able to acquire 20 new patients every two weeks during the pandemic, boosting both efficiency and growth.

Cadena Family Practice