Case Study: Ascentist Healthcare cuts pediatric ear‑surgery wait times from six months to under a week and boosts procedures with OhMD

Ascentist Healthcare Provides Vital Access for Pediatric Patients & Families through Text

Ascentist Healthcare, a pediatric provider, faced up to six-month waits for initial ear tube consultations, trouble identifying surgical eligibility, and a cumbersome intake and scheduling process. To tackle these challenges they partnered with OhMD, deploying its texting platform and OhMD Autopilot two-way text workflow automation to streamline screening and parent communication.

OhMD implemented two-way texting and automated workflows to screen patients and schedule consultations faster, creating a direct line between families and the care team. The results included approximately $54,000 in added revenue from ear tube surgeries scheduled via the Autopilot workflow (plus additional revenue from other surgeries), a 56% month-over-month increase in scheduled surgeries from the customized ear tube consultation automation, over a 65% month-over-month increase in consultation requests via OhMD’s automated texts, and a reduction in surgery wait time from six months to two weeks.

Ascentist Healthcare