Case Study: Pediatric Care of Ogden achieves a 13% reduction in no-shows and major staff time savings with OhMD

A pediatric practice offers busy parents more convenience with two-way texting and automated appointment scheduling

Pediatric Care of Ogden, a pediatric practice in Ogden, Utah, struggled with time-consuming, one-by-one appointment reminders that left front-desk staff tied up for entire days. In June 2020 they began using OhMD’s messaging tools — including broadcast texting, Autopilot, and eForms — to address the workload and communication bottlenecks.

OhMD enabled bulk appointment broadcasts, automated scheduling via Autopilot (patients text “visit,” “refill,” or “nurse”), and secure eForms that save directly to charts, freeing staff from manual transcription. The practice reports massive time savings, more complete intake packets, and a measurable 13% decrease in no-shows when reminders are sent by text — all achieved with OhMD’s platform.

Pediatric Care of Ogden

Angela Shaffer

Patient Advocate