Case Study: Primary Care Sports Medicine achieves 900% increase in web payments and 98% reduction in A/R days with OhMD

Payment reminder text message solution gives Primary Care Sports Medicine 900% boost in web payments

Primary Care Sports Medicine, led by Tania Chevalier, faced limited staff, a 41% missed call rate and a 12.6% abandoned call rate, plus slow bill pay (2½–3 months) and only about $2,500/month in web payments. To address staffing and communication gaps, they partnered with OhMD and adopted OhMD’s two‑way texting and website Web Chat as alternatives to phone calls.

OhMD implemented two‑way texting, Web Chat, Broadcast payment reminder texts and Saved Replies to enable omnichannel outreach and automated billing reminders. Within 60 days PCSM’s missed call rate fell to 22% and abandoned calls to 1.2%; web payments rose from $2,500 to $25,000 (a 900% increase) in two months, roughly one‑third of patients paid within 48 hours, and A/R days dropped by 98% — results driven by OhMD.

Primary Care Sports Medicine

Tania Chevalier

Principal Consultant