Case Study: TB Davies improves efficiency and customer service with OGL Computer

TB Davies extends dispatch cut-off to 5pm with OGL Computer

TB Davies, a scaffolding and ladders supplier, faced challenges integrating its customer database and accounts data. Their previous system was no longer supported, leading to inefficient reporting and a lack of accurate data for decision-making. They partnered with OGL Software to implement a new ERP solution to improve efficiency and integrate their systems.

OGL Software provided an integrated system including CRM, finance, and a Business Intelligence module. This allowed TB Davies's staff to run their own reports and base decisions on accurate data. The solution streamlined repetitive processes and made stock-picking and dispatch much more efficient, enabling a later dispatch cut-off time. As a result, TB Davies reduced customer churn, increased turnover and profits, and improved customer satisfaction, all within existing staff numbers.

TB Davies