Case Study: Syneos Health keeps critical sites operational and compliant during COVID-19 with OfficeSpace Software

How Syneos Health is safely managing key locations during the pandemic

Syneos Health, a fully integrated biopharmaceutical solutions organization with roughly 25,000 clinical and commercial professionals, needed to keep five critical sites open during the COVID‑19 pandemic so essential clinical work could continue. With differing local regulations and no unified workplace management system, the Corporate Real Estate and Services team faced the challenge of safely controlling capacity, screening employees, enabling desk bookings, and supporting contact tracing across multiple jurisdictions.

The company rapidly deployed OfficeSpace tools—Safeguard, Desk Booking, Visual Directory and Distancing Planner—so each location could apply jurisdiction‑specific rules, screen visitors, track attendance, and reconfigure seating. The rollout supported over 4,000 recorded office entries with a 97% Safeguard completion rate, converted a 400‑seat office to compliant hot‑desking in two hours, coordinated cleaning via daily booking reports, and provided occupancy data and planning tools to guide future workplace decisions.

Syneos Health

Patrick Hoffman

SVP of Corporate Real Estate and Services