Case Study: Common Desk Simplifies Billing and Empowers Staff with OfficeRnD

How Common Desk Simplified Billing and Empowered Staff

Common Desk, a 22-location coworking operator, was struggling with a custom-developed system for billing, meeting room bookings, and day-to-day operations. The setup was unreliable and hard to maintain without an in-house development team, and invoicing in particular was messy, error-prone, and time-consuming. During COVID-19, Common Desk also needed to reduce nonessential technology costs, prompting the search for an off-the-shelf solution. They selected OfficeRnD Flex to replace the custom platform.

With OfficeRnD, Common Desk streamlined invoicing, payments, and accounting through a native integration with Stripe and Xero, while giving Community Managers and members far more autonomy. Staff can now create previews, modify invoices easily, and manage billing with confidence, and members can download invoices and update payment details on their own. The result has been faster, more accurate billing, less manual work, and a big boost in staff independence—Common Desk says Community Managers no longer dread billing each month.

Common Desk

Becca Briscoe

Product Manager