Case Study: Independence on Wheels achieves 10% revenue growth and 20-day faster wheelchair delivery with Microsoft Office 365

Wheelchair Provider Boosts Revenues by 10 Percent with Cloud Productivity Solution

Independence on Wheels, an 11‑employee medical device provider in Hohenwald, Tennessee, supplies manual and power wheelchairs, lifts and ramps and offers installation and support across the region. The company struggled with disparate, aging IT systems that made field staff coordination slow and unreliable, lengthening turnaround times for wheelchair delivery and risking patient complications.

By adopting Microsoft Office 365 (Exchange Online, Lync Online and planned SharePoint Online), Independence on Wheels gained mobile email, shared calendars, presence and online meeting tools that are simple to administer. The new cloud workflow cut the sales cycle from 75 to 55 days (chairs delivered up to 20 days faster), reduced IT costs (about $360/month saved on support, avoided an $8,000 server setup and ~$2,000/year in maintenance), and helped drive an estimated 10% annual revenue increase.

Independence on Wheels

Albert Baxter

Co-Founder and Chief Operational Officer