Case Study: Intertours achieves streamlined scheduling and improved collaboration with Office 365

Travel Agency Streamlines Scheduling and Improves Collaboration with Cloud Productivity and Booking Tools

Intertours, a small travel agency in Offenbach am Main, Germany, struggled with time-consuming paper-based processes and phone- and email-driven scheduling as it grew to seven employees. Manual accounts management, appointment booking, and limited in‑house IT hindered collaboration, made projects harder to manage, and consumed staff time.

Working with Microsoft partner Aluxo, Intertours adopted Office 365 Business Premium and Dynamics 365—using Teams, Outlook Online, Forms, Skype for Business, and Microsoft Bookings—to digitize workflows. Bookings’ 24/7 online scheduling, automatic contact creation, and automated confirmations and reminders, together with cloud collaboration tools, cut administrative time and costs, reduced phone calls, improved communication and transparency, and let staff focus on serving customers.

Intertours

Marc Will

Chief Executive Officer