Case Study: Mark Nikel Professional Corporation achieves improved client service and saves $3,200 annually with Office 365

Small Law Firm Improves Client Service and Saves $3,200 Annually with Hosted Services

Mark Nikel Professional Corporation, a small personal-injury law firm in Edmonton, Canada, faced poor remote access to email and case files, frequent server downtime, heavy spam, and rising IT administration and contractor costs. The firm relied on a POP3 email service, a VPN to access on-premises case management software, and local backups, which hindered productivity when attorneys were working from hospitals, courtrooms, or client homes.

The firm migrated to Microsoft Office 365 (Exchange Online and SharePoint Online) with Office Professional Plus 2010, switched its case management to the Credenza Outlook add‑in, and adopted OneNote for shared notebooks. The move delivered reliable mobile syncing and remote file access without VPN, simplified IT administration, improved client service and productivity, and cut IT costs by about CDN$3,200 annually—letting the firm take on more work without adding staff.

Mark Nikel Professional Corporation

Mark Nikel

Attorney