Case Study: Republic Parking achieves streamlined parking operations with Office 365

Parking operations flow smoothly, reduce management time with Office 365 solution

Republic Parking needed to improve operations efficiency across more than 200 parking lots in eight states, where its call center handled about 10,000 calls a month about broken equipment and other service issues. The company wanted a better way to ensure local managers followed up quickly, and it worked with Office 365 and Microsoft partner Provoke Solutions to address the challenge.

Using Office 365, Provoke Solutions built a SharePoint Online-based operations management system that lets managers document, notify, and track issues by location on mobile devices. The result was faster problem resolution, less revenue loss, and higher customer satisfaction; call center staff said they cut sorting time from two hours a day to two hours a week, while automatic reminders reduced follow-up work for directors.

Republic Parking