Case Study: Luwa Luxury Products boosts productivity and customer service with Microsoft Office 365

Luxury Appliance Distributor Uses Online Tools to Boost Productivity, Service

Luwa Luxury Products is a small U.S. luxury appliance distributor known for high-touch customer service. After the Walshes bought the business in 2012 they found growth hampered by poor communication and collaboration: sales reps couldn’t access server documents in the field, warehouse coordination relied on phone calls and a manually updated dealer matrix, and Google Apps proved incompatible with the company’s Microsoft Office files and Dynamics systems.

Luwa migrated to Office 365 Small Business Premium and adopted Exchange Online, Office ProPlus, OneDrive, SharePoint, Surface Pro 3 tablets and Windows phones. The move delivered synced, multi‑device access to up‑to‑date documents, real‑time dealer updates, partner folder permissions and faster in‑home service—resulting in quicker shipping and dealer onboarding, reduced IT overhead, improved data continuity and security, and better customer service and cash flow.

Luwa Luxury Products

Sheri Walsh

Co-Owner, Vice President