Case Study: Lowe’s achieves employee empowerment and personalized customer service with Office 365

Lowe's moves to the cloud to empower employees and personalize customer service

Lowe’s, the world’s second-largest home improvement retailer with about 260,000 employees across 2,200 stores, needed a modern, cloud-first workplace to help employees collaborate and deliver more personalized customer service. Limited tools and small 100 MB mailboxes meant store associates struggled to receive customer photos, manage email, and share information across locations, which pulled time away from assisting shoppers.

Lowe’s deployed Microsoft Office 365 (Office 365 ProPlus, OneDrive for Business, SharePoint Online, and Skype for Business), piloted the rollout, and used FastTrack support for a company-wide migration. The move gave employees 100 GB mailboxes, broad OneDrive adoption, real-time coauthoring, mobile access, and integrated conferencing with Surface Hubs—resulting in faster information access, stronger collaboration, reduced IT maintenance, and more time for staff to focus on customers and personalized service.

Lowe's

Justin Litherland

Vice President of IT Stores