Case Study: WASH Multifamily Laundry achieves rapid growth and BI-driven decision-making with Office 365

Laundry Innovator Manages Growing Business Using Cloud BI and Collaboration Tools

WASH Multifamily Laundry Systems is a rapidly growing provider of technology‑advanced, eco‑friendly laundry services for apartments, colleges, military bases and other multihousing sites, serving more than 5 million people. After private equity ownership spurred ambitious expansion, the company’s legacy IT couldn’t scale to handle data from 500,000 machines, support faster pricing and maintenance decisions, accelerate acquisitions, or preserve its family‑style culture.

WASH adopted a cloud‑first Microsoft solution—moving FIXLAUNDRY and infrastructure to Azure and standardizing on Office 365 (Exchange, SharePoint, OneDrive, Skype, Yammer, Office ProPlus), Power BI and Dynamics GP/CRM—so employees can collaborate and run self‑service analytics anywhere. The outcome: real‑time, fact‑based insights from machine data, acquisition systems integration time cut in half, stronger culture through social tools, improved margins and service levels, flexible licensing and ROI in under 12 months.

WASH Multifamily Laundry

John Buccola

Chief Information Officer