Case Study: Pandora Jewelers achieves streamlined global operations and faster decision-making with Office 365

Jeweler Spreads the Sparkle, Streamlines Global Operations using Microsoft Technology

Pandora, the Copenhagen-based jewelry designer and manufacturer selling in 90+ countries through roughly 9,500 points of sale and 1,500 concept stores, faced growing pains from explosive expansion. Disparate internal systems and a lack of cross-company collaboration left the company struggling to standardize processes, gain timely business insights, and scale retail and franchise operations while improving the consumer experience.

Pandora standardized on Microsoft cloud technologies—Azure B2B portals, Dynamics AX and Dynamics CRM Online, and Office 365 (SharePoint, OneDrive, Skype for Business, Delve, and ProPlus)—with implementation partners to unify workflows and enable self-service. The solution produced measurable results: 26 Azure portal instances supporting 40 countries now generate the majority of wholesale orders, support costs fell, a OneDrive-based process eliminated 5–10 weeks of manual work annually, BI and transparency improved decision-making, onboarding and account openings accelerated, and global mobile collaboration enhanced retail and customer experiences.

Pandora Jewelers

Phillip R. Kennedy

Director of Information Technology