Case Study: J. Walter Thompson achieves global, agile collaboration and faster innovation with Office 365

J. Walter Thompson breaks new ground with Microsoft collaboration tools

J. Walter Thompson (JWT) is a 150‑year‑old global marketing communications firm with 12,000+ employees across more than 200 offices. Faced with the need to eliminate geographic barriers, integrate acquired boutique agencies, and give a mobile, multigenerational workforce the tools to collaborate quickly and win pitches, JWT sought a modern, secure workplace platform that matched its creative, fast‑moving culture.

JWT deployed Microsoft Office 365—including Teams, SharePoint, OneDrive, Skype for Business/Cloud PBX, Surface Hub and related services—to unify communication and collaboration. The company saw rapid adoption, more agile global teamwork, richer client meetings, and improved onboarding (saving IT ~670 hours); it retired five telco contracts and expects ~$600,000 in service savings over three years, while maintaining enterprise security and attracting new talent.

J. Walter Thompson