Case Study: Champion Solutions Group achieves unified customer insights and stronger team collaboration with Office 365

IT consultants bolster customer-centric culture by deploying online CRM solution

Champion Solutions Group, a U.S.-based mid-size IT consultancy specializing in cloud, virtualization and data management, found its decade-old Oracle Siebel CRM was impeding collaboration, mobile access and lead tracking. Employees were avoiding Siebel because it lacked Outlook integration, web/mobile access and easy reporting, leaving customer data siloed across email and document repositories and limiting the company’s ability to scale.

Champion replaced Siebel with Microsoft Dynamics CRM Online (Dynamics 365 for Sales), rolling the solution out to all 134 employees, migrating 10 years of data in 12 hours, and integrating it with Outlook, SharePoint, ERP and a SalesFUSION lead-scoring add-in. The unified system—with custom project, timekeeping and workflow modules—closed the gap between marketing and sales, improved responsiveness and reporting, raised productivity and job satisfaction, and provided a flexible platform to support the company’s continued growth.

Champion Solutions Group

Chris Pyle

CEO