Case Study: AIA Group Limited achieves workplace transformation and enhanced customer service with Office 365

Insurance firm uses Office 365 to empower the business, boost competitive strengths

AIA Group, a Hong Kong–headquartered life insurer serving about 29 million individual policyholders across 18 Asia Pacific markets, needed to modernize operations and transform customer experience while enabling collaboration across diverse markets. The company faced challenges around mobility, knowledge sharing, and IT agility as it sought to deliver faster, more personal service and support new digital initiatives.

AIA adopted Microsoft Office 365 and Azure—using Yammer (Wave), SharePoint Online, OneDrive for Business, Skype for Business, Delve and Office 365 ProPlus—and migrated over 300 GB of content in under 10 weeks with Microsoft Services support. The rollout put 14,000 employees into 2,300+ social groups, improved cross‑market collaboration and onboarding, boosted mobile productivity, simplified IT and security, and helped the insurer deliver more efficient, customer‑focused service.

AIA Group Limited

Sim Preston

Group Chief Operations Officer