Case Study: ELTE achieves reliable email, 50% time savings and $40,000 IT cost savings with Office 365

Home Furnishing Retailer Enhances Email Reliability, Saves Time and IT Costs

ELTE, a Toronto‑based, family‑run high‑end home furnishings retailer with a 90‑year heritage and 150+ employees, relied heavily on email for sales and customer service but faced chronic outages, small attachment limits, no centralized contacts or resource scheduling, and the prospect of a $40,000+ on‑premises email replacement. These issues slowed communication, doubled work to send order files, and made scheduling unreliable.

Working with Microsoft partner Itergy, ELTE migrated to Microsoft Office 365 using a staged IMAP migration, giving them cloud‑hosted Exchange with larger attachment support, calendaring and resource booking, and a centralized directory. The move delivered near‑constant uptime and better customer service, saved an estimated $40,000 in infrastructure costs, and cut related employee time by about 50%.

ELTE

Dale Castle

Program Management, ERP and Technology Services Advisor