Case Study: Government of the US Virgin Islands achieves streamlined service delivery and taxpayer savings with Office 365

Government Boosts Service Delivery, Saves Tax Payers Money with Cloud-Based Tools

The Government of the US Virgin Islands, a large territorial government serving about 3,200 employees across 23 agencies, needed to replace a patchwork of email systems and paper-based processes that created silos, slowed services, and strained a small IT team. Leaders sought a single, secure communication and collaboration platform that would standardize operations across islands, speed approvals, reduce travel and downtime, and meet federal security requirements.

The government adopted Microsoft Office 365 (including Exchange Online, SharePoint Online, Skype for Business, Office 365 ProPlus and Office Online) to unify messaging, automate workflows, enable virtual teamwork and ensure compliance. The cloud-based solution cut contract approval from months to about 10 days, sped business license issuance from weeks to three days (renewals now take hours), reduced inspection turnaround to five days, lowered IT overhead and travel, reduced paper use, and improved overall service delivery and taxpayer value.

US Virgin Islands Government

Reuben D. Molloy

Chief Information Technology Officer