Case Study: Glassybaby achieves empowered firstline staff and saves up to 6 hours/week on scheduling with Office 365

glassybaby empowers Firstline Workers with intuitive Microsoft Office 365 scheduling

glassybaby is a Seattle-based maker of hand‑blown glass votives that donates 10% of revenue to healing charities and operates eight retail stores with about 400 employees. As the company grew, its Google Apps–based scheduling process became time-consuming and error-prone: managers spent hours creating paper schedules, employees had to call or text to swap shifts, and miscommunications left shifts unfilled.

In 2016 glassybaby moved to Microsoft Office 365 and Windows 10 (including StaffHub, OneDrive, SharePoint, and Exchange), giving firstline staff mobile access to schedules, shift swaps, chat, and reminders. The change saved store managers up to six hours a week, reduced scheduling anxiety, improved real‑time communication and camaraderie, and freed staff and managers to focus on customer service, training, and growth.

Glassybaby

Vicki Fredman

Director of Partnership Development