Case Study: Aeroresponse achieves near-instant engine-inspection delivery and secure cloud backup with Office 365

Customer Service Takes Flight with Server Solution at Aeronautical Engineering Firm

Aeroresponse is a six-person Welsh engineering firm that performs on‑wing aircraft engine inspections worldwide and depends on fast, reliable email and file delivery to get grounded planes back in service. Unreliable office Internet, the need to transport large video and report files (previously by DVD), and the risk of laptop loss or damage caused costly delays for customers and made backups and regulatory recordkeeping difficult.

Astrix implemented Windows Small Business Server 2011 Essentials on a Dell PowerEdge T110 and integrated Office 365 services (Exchange Online, SharePoint Online, Lync) with Remote Web Access. Aeroresponse now uploads inspection videos and reports to secure SharePoint sites for near‑instant customer delivery, maintains daily backups and disaster‑recovery images, and uses cloud email and collaboration—resulting in faster turnarounds, improved data security and productivity, and the ability to recover and resume work quickly, saving customers thousands in downtime.

Aeroresponse

Wyn Davies

Managing Director