Case Study: City of Chicago achieves lower costs and greater efficiency with Office 365

City Improves Operational Efficiency and Services, Reduces Costs with Move to the Cloud

The City of Chicago, which serves 3 million residents across 30 departments, needed a better way to help employees collaborate, improve service delivery, and reduce the cost and complexity of managing on-premises systems. Some staff lacked email access, communication across departments was difficult, and paper-based processes created inefficiency and security challenges. To address this, the City chose Office 365 as its cloud platform.

Office 365, with support from Planet Technologies, helped the City move messaging to Exchange Online, extend email and collaboration tools to all employees, and implement SharePoint Online and Office Online for mobile work, document access, and process automation. The results included smoother internal communication, faster invoice processing, better compliance and information management, and reduced paperwork and storage. Most notably, the City of Chicago cut email costs per user by nearly 80% while expanding service to all employees.

City of Chicago

Brenna Berman

Chief Information Officer