Case Study: Câmara Municipal de Cascais achieves 20% better collaboration and 7% faster initiative completion with Office 365

City government embraces digital workplace, improving collaboration by 20 percent

Câmara Municipal de Cascais, the municipal government serving about 206,500 residents in Cascais, Portugal, needed to move from a paper‑based, departmentalized organization to a mobile, connected digital workplace while doing more with less. With 2,000 employees and a mandate to improve citizen services and internal efficiency, the city sought solutions to boost collaboration, transparency, and field‑to‑office communication.

The city migrated core IT services to Microsoft Azure and adopted Office 365 (Exchange Online, SharePoint Online, Skype for Business Online) and Microsoft Planner—retiring on‑premises email and enabling mobile access for field staff. More than 1,000 employees now use Planner for 1,750+ initiatives, improving collaboration by about 20% and cutting group initiative completion time by roughly 7%, while increasing accountability, speeding onboarding, and enhancing coordination for citizen services.

Câmara Municipal de Cascais

Miguel Pinto Luz

Deputy Mayor