Case Study: Indigo Books & Music achieves 30% staff time savings and stronger disaster recovery with Office 365

Bookseller Continues Advancing Multi-line Expansion with Cloud-Based Too

Indigo Books & Music, Canada’s largest book and specialty retailer with 231 stores and 6,500 employees, needed a cloud-based IT approach to secure data, meet disaster-recovery requirements, reduce on-premises costs, and improve collaboration across stores and digital channels.

The company implemented Microsoft Office 365 (Exchange Online, SharePoint Online, and Lync Online), which eliminated heavy on‑premises Exchange management, enabled real‑time co‑authoring and screen sharing, and freed IT staff to focus on strategic work. The move delivered disaster‑recovery and high availability, achieved payback in under a year, and recaptured roughly 30% of user time—speeding merchandising workflows and making teams more responsive to customers.

Indigo Books & Music

Michael Smyth

VP Retail Operations