Case Study: Benco Dental achieves faster collaboration and quicker problem‑solving with Office 365

Benco Dental improves collaboration and problem-solving velocity with Microsoft Teams

Benco Dental, a large privately owned distributor of dental supplies and equipment serving more than 30,000 dental professionals, struggled with fragmented communications and content as its workforce grew: about 60% of employees work in the field and many relied on disparate tools (intranet, Dropbox, Slack, etc.), making it hard for sales reps and field technicians to find up-to-date product information and slowing problem resolution.

Benco standardized on Microsoft 365—deploying Exchange Online, OneDrive, SharePoint Online, Microsoft Teams, Intune, Azure Active Directory, and Windows 10—to consolidate tools, centralize files, and provide mobile-friendly, channel-based collaboration. The result: faster, more targeted problem solving (field fixes resolved in minutes), better search and document access for sales and service teams, widespread adoption of Teams as the collaboration hub, simplified IT management, and stronger, more flexible security.

Benco Dental

Mike Early

Vice President of IT