Case Study: Air Canada speeds processes and improves service with Microsoft Office 365

Air Canada Soars into the Cloud to Speed Processes and Improve Service

Air Canada, Canada’s largest full‑service airline serving more than 38 million passengers to 190+ destinations and some 27,000 employees, faced collaboration challenges from aging desktop software, siloed communications, an outdated employee portal, and an email system that didn’t support mobile work. These issues made supplier collaboration and day‑to‑day operations slow and costly, and the airline wanted a scalable solution without large up‑front infrastructure investments.

Air Canada migrated to Microsoft Office 365—deploying Exchange Online, SharePoint Online (ACaeronet), Skype for Business, Yammer, OneDrive for Business and Office 365 ProPlus with Microsoft Consulting Services—and completed core rollouts in about 10 months. The move delivered a social intranet, real‑time collaboration and file co‑authoring, automated workflows, new communication channels for frontline staff, reduced storage costs, faster processes (improving operational responsiveness and on‑time performance), and significant IT cost savings while boosting employee engagement.

Air Canada

Allen Chang

Manager IT Innovations