Case Study: ASCM transforms into a global digital authority with The Office of Experience

ASCM boosts member participation 85% with The Office of Experience

The Association for Supply Chain Management (ASCM) was hindered by multiple disconnected websites, outdated technology, and organizational silos that limited community engagement and efficient content delivery. The Office of Experience (OX) was engaged to lead a full digital transformation to elevate ASCM from a traditional nonprofit into a sophisticated, tech-driven consultancy.

The Office of Experience built a custom Optimizely DXP platform to unify systems and simplify the user experience. This solution, combined with strategic team restructuring and consumer-grade UX design, yielded significant results including a 40% reduction in support tickets, an 85% increase in member participation, a 127% boost in corporate partnership revenue, and 45% growth in individual membership, positioning ASCM at the forefront of professional development organizations.

ASCM (Association for Supply Chain Management)