Case Study: National Baked Goods Company reduces chargebacks by 87% with ODW Logistics

National Baked Goods Company reduces chargebacks by 87% with ODW Logistics

The customer, a national baked goods company, was facing challenges with retail compliance chargebacks from major retailers like Walmart and Target, along with inefficient distribution centers and a bloated network. They partnered with ODW Logistics for a comprehensive supply chain and 3PL solution to unify their brands and improve operations.

ODW Logistics implemented a solution that included new retail compliance guides, optimized carrier procedures, and a reconfiguration of the customer's distribution centers. This resulted in an 87% reduction in chargebacks, the elimination of 300,000 square feet of overflow space, and the successful implementation of four new DC facilities totaling 1 million square feet.