Case Study: Auchan achieves reliable Salesforce data protection and fast recovery with Odaseva

Odaseva protects Auchan's Salesforce data so Auchan can use Salesforce to its fullest potential

Auchan, a French food retailer with 1,500 stores, deployed Salesforce Service Cloud across seven countries as part of its Customer Diamond Program to centralize a 360° view of customers. To protect critical Salesforce data—some orgs holding up to 3 TB of data and 10 TB of files—and mitigate risks from failed integrations, accidental misconfigurations, and slow recoveries, Auchan selected Odaseva for enterprise-grade backup and restore.

Odaseva connected every Auchan Salesforce Org and provided Backup and Restore services including Restore Test Assistance, Restore Readiness Audits, Advanced Analytics, and Managed Backup Services. The solution now supports 15,000 users, 30,000 new cases per month, and a database growing over 20% annually, enabling regular recovery audits, faster and accurate restores, centralized multi‑org management, and analytics to anticipate governor‑limit and performance issues — giving Auchan confidence in business continuity.

Auchan

Laurent Petit

IT Director, Customer Experience