Case Study: Accor Hotels achieves GDPR compliance, streamlined development, and robust business continuity with Odaseva

Odaseva helps Accor Hotels Comply with GDPR, Streamline Development, and Protect Business Continuity

Accor Hotels, the largest hospitality company in Europe with 5,341 hotels and hundreds of brands, relies on Salesforce for B2B and B2C customer care. As Salesforce adoption expanded, Accor Hotels faced stricter GDPR and data-privacy requirements, the need to protect and restore Salesforce Knowledge articles, and improved sandbox/data transport and release-management processes—challenges it addressed by selecting Odaseva.

Odaseva delivered a single Salesforce data-management platform providing backup & restore, sandbox seeding, sandbox anonymization, data automation (including point‑and‑click macros), and full support for Knowledge. Odaseva now backs up 2.7 TB of files and 2.1 TB across 2,100 objects (protecting 1.1 billion records), runs daily/weekly backups using only 1.32% of BULK API and 0.16% of REST API, enabled fast recovery from accidental deletions, and saved developer hours on each release through automated sandbox seeding.

Accor Hotels

Mathieu Gorju

IT Delivery Manager