Case Study: Transport for NSW achieves enterprise-grade data protection, compliance, and faster development with Odaseva

How Odaseva helps Transport for NSW make the state a better place to live, work, and visit

Transport for NSW, the agency that manages roads, buses, ferries and rail for New South Wales, scaled Salesforce across 18 orgs to handle case and workload management, licensing and field service workflows. Faced with complex data models, regulatory requirements to retain and retrieve citizen data, and the need to protect sandbox environments from third‑party developer access, the CRM team selected Odaseva for enterprise‑grade Salesforce data management, including Backup and Restore, Sandbox Anonymization, Sandbox Seeding and Managed Services.

Odaseva now protects 18 orgs for Transport for NSW, backing up 352 GB across 2,100 objects and 176 million records with schedules running weekly, daily and every four hours while using only 0.08% of BULK API and 1.88% of REST API calls. The solution delivered cost‑effective compliance and assurance, sped up test environment setup, reduced operational costs and improved development velocity—providing measurable ROI and confidence in recovering and managing mission‑critical data.

Transport for NSW

James Neave

CRM Lead