Case Study: Dallas County Health and Human Services achieves automated, secure Salesforce backup and rapid recovery with Odaseva

How Accenture and Odaseva helped Dallas County Protect Salesforce Data

Dallas County Health and Human Services (DCHHS), the public health agency serving more than 2.6 million people in Dallas County, needed a robust Salesforce backup and restore solution to protect large volumes of data—including sensitive PHI collected during the COVID‑19 response. After a technical evaluation led by Accenture, the agency selected Odaseva for its proven backup, restore, and data‑protection capabilities.

Odaseva implemented automated backup and restore processes, provided a Governor Limits AI dashboard for growth insights, and strengthened DCHHS’s disaster‑recovery posture, increasing trust in the Salesforce platform, reducing manual effort, and cutting potential downtime. As a result of Odaseva’s solution, DCHHS can recover Salesforce data quickly, free staff for strategic work, and plans to expand Odaseva to data anonymization and archiving to speed PHI masking (currently a week‑long manual task) and meet retention requirements.

Dallas County Health and Human Services