Case Study: Dallas County Health and Human Services strengthens Salesforce data protection with Odaseva

Dallas County Health and Human Services protects Salesforce data for 2.6 million people with Odaseva

Dallas County Health and Human Services (DCHHS), a public health department serving over 2.6 million people, needed a powerful backup and restore solution for its new Salesforce CRM. This need intensified during the COVID-19 pandemic as the agency began collecting a significant amount of sensitive personal health information (PHI). Working with Accenture, they evaluated solutions and selected the vendor Odaseva to address their data protection challenges.

Odaseva provided an automated backup and restore solution that increased DCHHS's trust in the Salesforce platform by ensuring data could be quickly recovered. The implementation reduced manual effort, enhanced data security, and completed the agency's disaster recovery plan by reducing potential downtime. The results were so successful that DCHHS plans to expand its use of Odaseva’s solutions into other areas like data anonymization and archiving.

Dallas County Health and Human Services