Case Study: Accor Hotels achieves GDPR compliance and resilient Salesforce data management with Odaseva

Accor Hotels backs up 1.1 billion records with Odaseva

Accor Hotels, the largest hospitality company in Europe, faced significant data management challenges when scaling Salesforce for B2C operations. They needed to ensure GDPR compliance, protect critical Knowledge articles, and efficiently transport data between environments for release management. Accor turned to the vendor Odaseva for a complete Salesforce data management solution after a competitive analysis showed others lacked the required capabilities.

Odaseva provided a platform for data protection, privacy, and automation. The solution included backup and restore for over 2.7 TB of files and 2.1 TB of data, Sandbox Seeding to streamline developer releases, and point-and-click tools for GDPR compliance. For Accor, Odaseva prevented business disruptions, saved hours of developer time per release, and successfully restored data after a migration incident, allowing teams to focus on hospitality instead of building custom data management technology.

Accor Hotels