Case Study: Trane Technologies achieves 70% lower warranty costs and faster quality operations with Octave Reliance

ETQ Reliance reduced Trane’s warranty costs by 70% and tens of millions of dollars

Trane Technologies, a global climate innovator, needed a way to automate and standardize its quality management system across plants and the enterprise while reducing recurring quality issues and understanding the impact on the bottom line. The company turned to Octave Reliance’s ETQ Reliance QMS to help address customer complaints, corrective action, change management, supplier audits, and other quality challenges.

Octave Reliance implemented ETQ Reliance as a scalable, enterprise-wide quality platform, eventually connecting more than 9,000 users across 52 sites. The results were significant: scrap and rework dropped by 32%, warranty costs fell by 70% and tens of millions of dollars, and cycle times improved by up to 87%.

Trane Technologies

Adam Ryley

Global Quality Systems Leader