Case Study: Roots of Empathy achieves faster, more reliable survey processing with Octacom

Roots of Empathy processes 9,000 survey forms with Octacom

Roots of Empathy, a Canadian organization, needed to process over 9,000 program feedback surveys by the end of 2010 but lacked the internal staff and systems to do so efficiently. Their previous efforts had been plagued by delays. They turned to the vendor Octacom for its survey capture and processing services to meet the tight deadline and improve data quality.

Octacom provided a comprehensive solution that included scanning paper surveys and using data capture software to extract results into a consolidated database. This service from Octacom resulted in a much faster turnaround time, significant improvements in data quality and reliability, and better consolidation of information for analysis. The success led to Octacom being retained to provide these services annually.

Roots of Empathy