Case Study: Roots of Empathy improves survey data capture and processing with Octacom

Roots of Empathy - Customer Case Study

Roots of Empathy, a Canadian organization offering classroom programs worldwide, faced a challenge in processing a high volume of annual survey feedback from instructors, teachers, parents, and students. They lacked the internal systems and staff to handle over 9,000 forms and needed to overcome the long delays that had hampered their ability to implement timely program improvements. The organization sought a trusted vendor to accurately capture and consolidate the data.

Octacom provided Survey Capture and Processing Services to address this need. Their solution included providing survey design recommendations, scanning all paper forms, extracting the data, and consolidating everything into a single, accessible database. This resulted in a much faster turnaround time, significant improvements in data quality and reliability, and better consolidation of information for analysis. The success of the project led to Octacom providing these services for the client on an annual basis.

Roots of Empathy