Case Study: 360insights achieves faster, scalable claims processing with Octacom’s Digital Mailroom and Scanning

Implementation of a comprehensive front-end process outsourcing solution

360insights, a global channel incentives management provider, was struggling to manage the high-volume, seasonal digitization of mailed-in consumer rebate claims internally. This process, which included scanning proof of purchase and other documents, was a distraction from their core business and became untenable with their expanding client base and the shift to remote work. They partnered with vendor Octacom for their Digital Mailroom and Scanning Services to address this challenge.

Octacom implemented a comprehensive solution where they centralized mail collection, securely transported documents, and performed scanning with Optical Character Recognition. They ensured a 24-hour turnaround time for transmitting digital files. The results for 360insights included meeting high data security standards, eliminating the need for in-house hardware and seasonal staff management, and lowering overall processing costs, making Octacom an integral and scalable partner.

360insights