Case Study: Air Canada achieves faster, secure access to air waybills with Octacom's document imaging and Odiss™ document management

Air Canada - Customer Case Study

Air Canada, one of the world's largest commercial airlines, faced a significant challenge in managing the 1.6 million pages of paper-based Air Waybills and supporting documents its cargo division generated annually. They required a secure, innovative document management solution to provide their global staff with 24/7 access to these critical records for compliance and customer service. To address this, Air Canada partnered with vendor Octacom for a comprehensive solution leveraging their Odiss™ Document Management Software.

Octacom implemented a complete turnkey solution, which included document imaging services at their secure facility and the deployment of their cloud-based Odiss™ software. This provided Air Canada Cargo staff with secure, web-based global access to searchable documents, drastically reducing customer response times and wasted labor hours spent searching for records. The solution successfully managed the immense volume of documents while ensuring safety, privacy, and security, and it met the legal requirement to retain records for seven years.

Air Canada